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100% Pass 2025 PECB ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam Updated Test Question

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
B. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
C. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
D. It is mandatory for a service provider to conform to all parts of the standard

Answer: A

NEW QUESTION # 38
What process, other than business relationship management, reviews service performance with the customer?

A. Service availability management
B. Budgeting and accounting for services
C. Service Reporting
D. Service Level management

Answer: D

NEW QUESTION # 39
When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

A. Service availability management
B. Supplier management
C. Resource management
D. Service level management

Answer: B

NEW QUESTION # 40
What kind of request would qualify as a service request?

A. A request for a design change
B. A request to terminate a subscription
C. A billing inquiry
D. A request for information

Answer: D

NEW QUESTION # 41
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. A consultancy organization
B. Any process owner
C. The Registered Certification Body
D. Top management

Answer: D

NEW QUESTION # 42
......

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